Complaining about your lender

Sometimes lenders prove they are human and make mistakes, these can cause sufficient stress that you seek to remedy the situation, simply having a meeting with them to explain your grievance is usually sufficient to develop a fair resolution.  

 

How we can help

If a meeting does not resolve the matter then Lestons can intervene in the process between liaising with the lender and reporting the matter to the FCA, To gain our assistance you need to open a case, this is done by simply clicking on the link at the top of the page, you will then need to deposit a sum equal to one hour’s usage, upon receipt of these funds you will be assigned your personal caseworker who will telephone you to discuss the matter and make suggestions on how to proceed.

 

Please note your caseworker can only give generic advice, their role is to prepare your details for handling by our legal team and to act as your point of contact, they will also issue you with your Password and PIN, these will be needed to log onto your client dashboard. From your dashboard you will be able to manage and view every aspect of your case, upload documents, images, files etc